Cancellation and Refund Policy

At Sommerfeld Educational Platform, we aim to provide students with a clear and fair experience when purchasing packages or booking educational services through our Platform. This policy explains when a booking may be cancelled and when a payment may qualify for a refund.Where a refund is approved, eligible amounts will normally be returned to the original payment method used for the purchase whenever technically possible.Approved refunds are generally processed within a maximum of 14 business days from the date of approval. Additional time may be required for the refunded amount to appear in the user's account depending on the bank, card issuer, or payment service provider.1. Scope of This PolicyThis policy applies to packages, bookings, and educational services purchased or reserved through the Sommerfeld Platform.By completing a purchase or booking, the User agrees to this Cancellation and Refund Policy in addition to Sommerfeld's Terms and Conditions and any other applicable policies.2. Cancelling an Unused PackageA student may request a full refund of a package if the refund request is submitted within 3 days of the purchase date, provided that no part of the package balance has been used and no lesson or related service has been received.If any part of the package has already been used, the provisions relating to used packages will apply.3. First-Lesson Satisfaction PolicySommerfeld aims to help students find an educational experience that meets their needs.If a student has used only the first hour of a package and is not satisfied with the experience, the student may contact our Support Team and request a review within 7 days of the package purchase date.After reviewing the request, Sommerfeld may approve a full refund where the conditions of this policy are met and no more than one hour of the package has been used.4. Packages Used for More Than One HourPackages are generally not eligible for a full refund once more than one hour of the package balance has been used.If the student's concern relates to the teacher or the quality of the educational experience, the student may contact our Support Team. We will review the circumstances and may provide an appropriate solution, which may include:Recommending a different teacher.Transferring the remaining balance to another teacher where available.Resolving an issue relating to the service or booking.Taking other reasonable measures to improve the student's experience.Each case may be assessed individually based on its circumstances, the student's use of the package, and the services already provided.5. Lesson and Booking CancellationsWhen a lesson or booking is cancelled, the method used to return lesson credit or calculate any refundable amount may depend on when the cancellation is made and the type of service or package purchased.Where a particular booking is subject to specific cancellation or rescheduling conditions, those conditions may be displayed during the booking process or within the details of the relevant service.Students may not be entitled to recover the value of a lesson in cases of late cancellation or failure to attend without appropriate notice, subject to the conditions applicable to that booking.6. Free Credits and Promotional OffersSommerfeld may occasionally provide students with complimentary credits, discounts, or promotional offers.Free or promotional credits do not represent money paid by the User and are therefore not redeemable for cash and cannot be withdrawn or transferred outside the Platform.If complimentary credit or a promotional discount was used as part of a purchase or booking that is later refunded, the refundable amount will be calculated based on the amount actually paid by the student, excluding the value of any free credit or unpaid promotional benefit.7. Processing RefundsWhen a refund is approved:The refundable amount will be calculated in accordance with this policy.The refund will normally be returned to the original payment method where possible.Sommerfeld may request additional information to verify the payment or ownership of the account.Sommerfeld is not responsible for delays caused by banks, card issuers, or payment service providers after the refund has been processed by Sommerfeld.Where a refund cannot technically be returned to the original payment method, the User may be contacted to determine an appropriate alternative method in accordance with our financial procedures.8. Homework Assistance and Exam PreparationSommerfeld's educational services are intended to explain subjects, help students understand their assignments, review lessons, practice solving questions, and prepare for examinations.The Platform is not intended for teachers to complete assignments or projects on behalf of students, provide answers for the purpose of academic cheating, or participate in examinations or academic assessments on behalf of a student.Any arrangement or transaction entered into directly between a student and a teacher outside the Sommerfeld Platform, without Sommerfeld's knowledge or approval, is not considered part of the services provided by Sommerfeld and is not covered by the Platform's refund protections.The Refund Policy does not apply to payments or arrangements made outside Sommerfeld's payment and booking systems.9. Non-Refundable CircumstancesA refund request may be rejected in circumstances including, but not limited to:Use of more than the permitted portion of a package under this policy.Submission of the refund request after the applicable refund period has expired.Substantial use of the service before cancellation is requested.Violation of Sommerfeld's Terms and Conditions.Purchase of a service under a promotion that clearly states different refund conditions.Payments made directly to a teacher or another party outside the Platform.Attempted abuse or improper use of the Refund Policy.10. How to Request a RefundStudents may submit a refund request through the support channels available on the Sommerfeld Platform.To help us review the request efficiently, the student may be asked to provide the booking reference, package details, reason for requesting the refund, and any other information reasonably required to review the case.Sommerfeld reserves the right to verify the details of the request and review the usage history of the relevant service before making a final refund decision.11. Changes to This PolicySommerfeld may update or amend this policy from time to time to reflect changes to our services, operational requirements, or applicable legal requirements.Unless applicable law requires otherwise, the version of the policy in effect at the time of purchase will apply to that transaction.